Knowledge Files
Upload reference documents to give the AI Tutor and Creator Agent accurate, grounded source material.
Knowledge Files are documents you upload to a course that the AI uses as source material. They improve both the AI Tutor (for learner Q&A) and the Creator Agent (for content generation).
Supported formats
| Format | Extensions |
|---|---|
.pdf | |
| Word documents | .docx |
| PowerPoint | .pptx |
| Excel | .xlsx |
| Plain text | .txt, .md |
| Structured data | .json, .csv, .xml |
| Web content | .html |
| Other documents | .odt, .odp, .ods, .rtf, .epub |
Uploading Knowledge Files
- Open the course, go to the Settings tab, and scroll to the AI Content section
- Scroll to the Knowledge Files section
- Click Upload Files
- Select one or more files from your computer
- Wait for processing — files are parsed and indexed automatically
You can upload multiple files at once. Storage limits apply based on your plan.
What happens to uploaded files
LearnBuilder extracts the text content from each file and indexes it for AI retrieval. When the AI Tutor answers a question or the Creator Agent generates content, it searches these files for relevant information and grounds its responses in what it finds.
Tip: Higher-quality source documents produce better AI output. Well-structured PDFs with clear headings work better than scanned images or poorly formatted files.
Use cases
| Scenario | What to upload |
|---|---|
| Internal training course | Company policy documents, procedure manuals |
| Professional certification | Textbook chapters, official guidelines |
| Product training | Product specs, user manuals, FAQ documents |
| Compliance training | Regulatory texts, compliance frameworks |
AI Tutor + Knowledge Files
When a learner asks the Tutor a question, the Tutor searches Knowledge Files for the most relevant passages and uses them to construct its answer. Answers cite the source material when relevant.
Without Knowledge Files, the Tutor relies only on the course content itself.
Creator Agent + Knowledge Files
When generating course content, the Creator Agent uses Knowledge Files to:
- Ensure factual accuracy
- Use correct terminology and definitions
- Generate examples grounded in your actual material
Tip: Upload Knowledge Files before generating lesson content — it makes a noticeable difference in quality and accuracy.
Removing Knowledge Files
To remove a file:
- Go to the Settings tab → AI Content section → Knowledge Files
- Find the file and click the delete icon
- Confirm deletion
Removed files are no longer available to the AI. Previously generated content is not affected.