Knowledge Files

Upload reference documents to give the AI Tutor and Creator Agent accurate, grounded source material.

Knowledge Files are documents you upload to a course that the AI uses as source material. They improve both the AI Tutor (for learner Q&A) and the Creator Agent (for content generation).

Supported formats

FormatExtensions
PDF.pdf
Word documents.docx
PowerPoint.pptx
Excel.xlsx
Plain text.txt, .md
Structured data.json, .csv, .xml
Web content.html
Other documents.odt, .odp, .ods, .rtf, .epub

Uploading Knowledge Files

  1. Open the course, go to the Settings tab, and scroll to the AI Content section
  2. Scroll to the Knowledge Files section
  3. Click Upload Files
  4. Select one or more files from your computer
  5. Wait for processing — files are parsed and indexed automatically

You can upload multiple files at once. Storage limits apply based on your plan.

What happens to uploaded files

LearnBuilder extracts the text content from each file and indexes it for AI retrieval. When the AI Tutor answers a question or the Creator Agent generates content, it searches these files for relevant information and grounds its responses in what it finds.

Tip: Higher-quality source documents produce better AI output. Well-structured PDFs with clear headings work better than scanned images or poorly formatted files.

Use cases

ScenarioWhat to upload
Internal training courseCompany policy documents, procedure manuals
Professional certificationTextbook chapters, official guidelines
Product trainingProduct specs, user manuals, FAQ documents
Compliance trainingRegulatory texts, compliance frameworks

AI Tutor + Knowledge Files

When a learner asks the Tutor a question, the Tutor searches Knowledge Files for the most relevant passages and uses them to construct its answer. Answers cite the source material when relevant.

Without Knowledge Files, the Tutor relies only on the course content itself.

Creator Agent + Knowledge Files

When generating course content, the Creator Agent uses Knowledge Files to:

  • Ensure factual accuracy
  • Use correct terminology and definitions
  • Generate examples grounded in your actual material

Tip: Upload Knowledge Files before generating lesson content — it makes a noticeable difference in quality and accuracy.

Removing Knowledge Files

To remove a file:

  1. Go to the Settings tab → AI Content section → Knowledge Files
  2. Find the file and click the delete icon
  3. Confirm deletion

Removed files are no longer available to the AI. Previously generated content is not affected.