Certificates

LearnBuilder can automatically issue a completion certificate when a learner finishes a course. Certificates are generated as downloadable PDFs.

Enabling certificates

1. Open the course, go to the Settings tab, and scroll to the Experience section
2. Find the Certificate toggle under Learner Experience
3. Switch it on

Once enabled, learners who meet the completion criteria will receive a certificate automatically.

Completion criteria

A certificate is issued when a learner:

• Has completed all lessons in the course, and
• Has met the minimum passing score (if a passing score is configured in course settings)

If no passing score is set, completing all lessons is sufficient.

What the certificate includes

• Learner's full name
• Course title
• Completion date
• Grade (if enabled)
• Unique verification ID (for authenticity checks)
• Your account branding (logo, colors, and fonts if configured)

How learners access their certificate

Once a course is completed:

1. The learner sees a Download Certificate button on the course completion screen
2. They can also access it from My Learning in the learner portal
3. The certificate downloads as a PDF

Certificate customization

Full certificate customization is available on all paid plans via User Menu → Account → Branding tab → Certificate Layout. You can:

• Choose Landscape or Portrait orientation
• Upload a custom background image (JPG or PNG)
• Edit all text: title, subtitle, completion text, and issuer name
• Toggle visibility of the completion date, grade, and verification ID

The Branding page shows a live preview as you make changes. See Branding for full details.

Verifying certificates

Each certificate has a unique verification ID. Recipients can share this ID to confirm their certificate is genuine. Verification can be done through your LearnBuilder portal.

Certificates and re-enrollment

If a learner retakes a course and achieves completion again, a new certificate is issued with the new completion date. Previous certificates remain valid.